FAQ

We do not offer payment plans and payment is due at time of service. For clients who are having trouble with the cost of veterinary care, we recommend applying for Care Credit. You can apply for Care Credit online prior to your visit by clicking here.

For clients who wish to use an online pharmacy, we recommend our online pharmacy which can be found here. For third-party pharmacies (such as Chewy, 1-800 Pet Meds, etc.), clients must request a written prescription, which can be picked up in the office. Written prescription request may take up to 5 business days to process; clients will be alerted via text message when their prescription is available for pick up. Written prescriptions are unable to be mailed, and must be collected in the office.

There are many options for pet insurance available for pet owners. We do not directly take pet insurance for payment. Payment is due at time of service and clients with pet insurance can then submit a claim with their insurance for reimbursement. To figure out what pet insurance is right for you, we recommend using a company like Pawlicy Advisor to compare pet insurance plans.

For small animal emergencies - Monday through Friday between the hours of 8 am - 5pm call our office at 607-746-2230 (we recommend calling at 7:30AM for immediate assistance) and we will do our best to get you in. We are not a 24-hour care facility and may refer the critical patient to an overnight emergency center as we do not have staff overnight. If there is an after hours emergency between the hours of 5 pm - 8 am we recommend the following emergency clinics: Upstate Veterinary Specialties in Latham, NY - (518) 763-3198 Emergency and Critical Care Service at the Cornell University Hospital for Animals in Ithaca, NY - (607)-253-3060 Animal Emergency Clinic of the Hudson Valley in Kingston, NY - (845) 336-0713 Catskill Veterinary Services (not fully 24/7 but extended late evening/weekend hours) in Rock Hill, NY - (845) 796-5919 Valley Veterinary Associates in Unadilla, NY - (607) 563-1345 For large animal emergencies - we are on call to provide emergency assistance to large animal clients with an established, current VCPR. For equine patients, we may refer surgical cases to the following emergency clinics: Emergency and Critical Care Service at Cornell's Equine Hospital in Ithaca, NY - (607)-253-3100 Rhinebeck Equine in Rhinebeck, NY - (845)-876-7085

A veterinary-client-patient-relationship (VCPR) is a formal relationship between an animal owner or producer and a veterinarian who serves as the primary contact for veterinary services needed by the animal owner or producer. By law, New York requires a yearly VCPR to diagnose or treat animals and to prescribe/dispense medications. If we have not seen the patient/been to the farm within a year we can legally not dispense/prescribe medications whether that be for an illness or yearly flea/tick medications. Ideally if this condition has been over 3 months since treated the patient needs to be reevaluated prior to being treated. We also require a annual VCPR to be done for any emergency services.

Our office hours are: 8:00AM - 5:00PM, Monday through Friday. Please check our social media pages for up to date alerts on changes in hours for holidays, office meetings, etc.